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Rental Agreement

Please read these Terms & Conditions carefully before electing to use Style Me Up Designer Boutique Hire. By purchasing any product from this site, you agree to be bound by these Terms & Conditions. If you do not agree to Style Me Up Designer HireTerms of the agreement, then you may not use the service.

Customer responsibilities

  • If any damage occurs to the hired garment during the customers hire period they must immediately notify Style Me Up Designer Hire with photos of the damage.
  • Mindfully avoid getting any stains (perfume, spay tan, drinks) on the garment to avoid additional fees.
  • The garment is for your use only. It must stay in your own possession and control for the entire hire period.
  • Make no alterations or additions to the garment or in any other manner interfere with the garment.
  • If the customer elects to use fake tanning products they must apply at least 2 days before wearing the garment to ensure they do not stain the garment.
  • Return the hired garment in the pre-paid express return’s satchel provided.
    • Turn the original postage satchel inside out and attach the Express postage label provided.
    • Place in the post before 5pm on the last day of the hire period.
    • If you elect to pickup/drop off, place your hired garment in the bag inside the Dropbox at the Style Me Up Boutique before the end of your hire period.

Late Fees

  • All customers must comply with a standardised Late Fee Policy that Style Me Up Designer Hire will enforce to protect our services. Style Me Up Designer Hire relies on customers returning items in a timely manner.
  • If your hire period is scheduled to end over a weekend, you must lodge your return by 5pm the following business day (Monday). If you pick up/drop off your order from our showroom (203 Memorial Ave, Ettalong Beach) you must place your order into our Dropbox (located inside the building) by 5pm on the last day of your hire period.
  • Style Me Up Designer Hire keeps record of all returning tracking numbers to ensure they can keep records of what stage of the shipment the returns satchel is at. It is not our responsibility if you do not properly lodge your return and the tracking is not showable on the Australia Post website. If your parcel does not arrive at Style Me Up’s Boutique in the timeframe necessary and no tracking is shown on Australia Post, you are liable for recovery or late fees.
  • Weekday hires must be lodged or dropped back by 5pm the following day. For each day a garment is late, a fee of $30 is charged. This fee will be automatically charged to your card on file. Your card is captured when purchasing your security deposit online or booking a Try On Appointment at Style Me Up. By choosing to not pay a late fee or return your garment is a direct violation of Style Me Up Designer Boutique Hires Term's & Conditions. Style Me Up Designer Hire reserves the right to charge the credit card on file, or otherwise collect payment from you and pursue any avenues available to Style Me Up Designer Hire in this regard. If we are unable to charge the credit card on file or otherwise collect payment from you, you agree to remit payment for the additional hire period (if applicable). Unpaid invoices will be passed on to a debt collection service. The customer is liable to pay for the recovery fee as well as their late fee.
  • Style Me Up reserves the right to make contact with work, friends or family to enquire why your order has not been returned.
  • Style Me Up reserves the right to contact the police local to your district to make them aware of the matter.
  • Style Me Up reserved the right to show up unannounced at your postal address to enquire about lost or missing orders.
  • Late fees will be capped at 2 weeks or up to the RRP whichever is larger unless otherwise determined by Style Me Up Designer Hire in their sole discretion. After 2 weeks, if the order is unreturned your card stored by Style Me Up Designer Hire will be charged any remaining amounts. This charge is authorised and not refundable.

Terms of Service

  • If you are using the Site or Services and you reside in Australia, you are contracting with Style Me Up Designer Hire (ABN 31 658 481 791). By using the Site, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service ("Terms"), whether or not you become a customer user of the Services.
  • The customer agrees to pay all amounts due in clear funds from the date of invoice for the product and services provided by Style Me Up Designer Hire. The customer agrees that if he/she fails to pay in accordance with this clause Style Me Up Designer Hire may withhold the hire with no refund, exchange, or credit.
  • Once a hire fee has been paid it is strictly non-refundable. Customers are given a 24-hour cancellation period beginning from the time of purchase where an exchange or credit can be offered. Central Coast-based customers can contact Style Me Up 3 days prior to their hire date to request a change of date (granted the new hire period is free) or a store credit. Not all requests can be granted but Style Me Up will endeavour to do what works best for the customer whenever possible. If the hire period is within 3 days the order cannot be changed. All fees are final.
  • Central Coast customer's debit or credit card is stored when booking an appointment online. Style Me Up reserves the right to charge this card any additional fees including late fees or damaged or stolen goods. These cards will be recorded and kept in Style Me Up Designer Hire records for security. Clients’ personal sensitive data is securely saved.

Orders

  • Style Me Up Designer Hire reserves the right to charge the customer the recommended retail price (RRP) to replace damaged or stolen garments. The customers card stored at time of purchased or booking will be charged within 14 days if the order is unreturned or returned damaged. For customers who elect to pickup/drop off as their delivery method, their card will be stored when booking for their online or instore appointment.
  • If unpaid, after 14 days the card used at checkout will be charged. If the card used to pay for the original order is is unable to be charged, this fee will turn into a debt and will be passed onto our debt collectors at MG Collect. The customer is liable for recovery fees as well as the Style Me Up Designer Hire fee.
  • In the instance where a garment can be repaired for an amount less than the RRP, Style Me Up Designer Hire reserves the right to charge the customer this value. If the garment is booked for a back-to-back hire and cannot be fulfilled due to the delay in repair of the garment, the customer is liable to pay an additional hire fee.
  • Style Me Up Designer Hire advises clients to be extremely mindful when using fake tanning products, perfume, makeup, drinks, stamps etc when hiring a garment. In the event that a stain prevents a garment from being rehired, Style Me Up Designer Hire reserves the right to charge the client a dry-cleaning fee and/or RRP.
  • Style Me Up Designer Hire reserves the right to recharge the customer a hiring fee/late fee for any garment's that are not returned within the specified agreed period. A customer who loses or steals an item will be charged the garment's RRP to ensure the item can be replaced. The customer accepts full responsibility for the safekeeping of the apparel.
  • Style Me Up Designer Hire treats every hire garment with absolute care and strives to ensure great condition. If the customer disputes any product hired or service supplied by Style Me Up Designer Boutique Hire, the client must notify Style Me Up Designer Hire with their reasons immediately after delivery or collection. The customer loses any right to dispute the quality of the product or service after this time period, wear, or after the safety tag has been removed. Each garment goes through a checklist in which is examined thoroughly by Style Me Up Designer Hire and a third-party dry-cleaning team - therefore it is highly unlikely damages have been missed. Any minor faults and postage fees are non-refundable.

Shipping & Delivery

  • All online orders who elect for shipping by Australia Post will be charged for express shipping to ensure the garments have enough time to be returned, examined, and dry cleaned before the next hire.
  • Style Me Up Designer Hire cannot be held responsible for a customers personal suburbs postman therefore resulting in a non-delivery or delay in delivery after they leave the local Post Office. It is the client's responsibility to ensure the parcel can be delivered to the nominated address in time for their event. The client is not entitled to any compensation from Style Me Up Designer Hire of any nature for any loss, damage, or delay. It is the customer's responsibility to hire 5 business days in advance for Style Me Up to be liable for any late deliveries. Customers who order under 5 business days will take on the risk.
  • It is the customers responsibility to place the garments in the return express satchel provided and lodge to an Australian Post office within the hire return period. Should a weekend hire garment/s be sent any later than the following Monday 5pm, late fee/s of $30 per day will be charged. In the event, Style Me Up Designer Hire loses an order due to the delay; we reserve the right to charge additional hiring fees. The customers card kept on record will be charged, if we cannot charge the card, the customers have 48 hours to pay the fees before they are handed to our debt collector. Recovery fees will be at the customer’s expense.

Security Deposits

  • It is the customer's responsibility to be aware that Style Me Up Designer Hire charges a security deposit for postal orders. This one-time fee of 0.50c is set and will capture the customers card details at the checkout. It is Style Me Up responsibility to ensure no additional amount apart from direct violations of the hired garment are charged as a direct result of the subscription.
  • Style Me Up will manually add any additional product to your account and charge the card on file for the fee involved. Fees directly relating to late fees, damaged or stolen garments will be charged via this method.
  • Style Me Up Designer Hire will not send any parcel before the customer has paid for the security deposit via our online store. Style Me Up Designer Hire cannot be held liable for late security deposits therefore affecting postage timeframes. Refunds, exchanges, or credits will not be offered to clients who ignore bond requests to the nominated email address.
  • The required security deposit will be held by Style Me Up Designer Hire for the return postage, hiring, and laundering duration. If any Term & Condition has been breached by the customer, the customer forfeits their right to waive additional fees or dispute the charges are unauthorised.
  • Central Coast customers card details are stored at the time of booking their online appointment. At Style Me Up request, orders made in-store may be subject to pay for an additional security deposit, this depends on the value and the scarcity of the designer item.
  • If the garment is not returned or damaged beyond repair the card number stored at the time of release will be charged the full RRP.
  • The card stored on file will charge any additional fees including late fees, damaged fees, loss of sales due to late fees or damaged garments or replacement of the garment in subject.