Rentals

Rental Returns

• A regular rental period is for a duration of 4 days, 8 days or one month.
• This means the dress/accessory is due to be returned during opening hours on the last day of the booking. Boutique returns: For boutique drop off, customers are expected to return the item within opening hours. If the return date falls on a day that the boutique is closed (Sunday and Public Holidays) the next day will be the required return date.
• Post Returns: For interstate customers, or customers posting items after the hire, items must be posted on the fourth day in the return Express Post bag provided by Style Me Up  (unless otherwise agreed at the time of hire). Postage item location can be tracked via the tracking numbers provided by Style Me Up at the time of delivery.
• Customers are expected to notify Style Me Up urgently if there is a delay in returning the item.
• If customers receive an item that is not as described, or faulty, customers are expected to contact Style Me Up within 2 hours of receipt of the item and we will arrange exchange, or refund of the booking fee once the item is received back at the boutique.
• Late returns attract a Late fee of 25% of the hire price per day that the return is late, after the last day of booking. Late fees will be charged to the customer credit card details that were provided at the time of booking.
• If the customer has not returned the rental item(s) within 15 days after the return date, Style Me Up will consider the rental item(s) as non-returned and will charge the User’s credit card 100% of the recommended retail value in addition to the rental cost that the User has already paid.
• Postage Delays: If an item is delayed arriving to a customer due to Australia Post delays, Style Me Up does not take responsibility for delays. We understand this can be frustrating, we are able to offer a refund of the hire cost (minus the $29.99 postage fee) or a 100% Store credit valid for 12 months; once the item has been received back.

Cancellation Policy

• Rental Bookings: A cancellation fee per order applies to all cancelled bookings. If your event is cancelled or you cancel your hire, Style Me Up will happily refund the rental amount minus $45 cancellation fee for dress rentals < $200; $75 fee for dress rentals of > $200. The $45 cancellation fee applies per dress (not including the Backup Dress). Alternatively, we can offer a store credit for 100% of the amount (no cancellation fee payable). Cancellations must be advised 48 hours prior to the Booking start date, before the item is collected by the customer or dispatched/ posted to the customer.
• The Backup Dress fee can only be refunded prior to the dispatch of the item.
  • Example: cancellation of an order of 1 dress = $45 fee
  • Example: cancellation of an order of 2 dress= 2x $45 fee = $90 fee
  • Example: cancellation of an order of 1 dress + Backup dress (cancellation advised prior to dispatch) = 1x $45 fee
• Style Me Up reserves the right to cancel a booking at short notice. Reasons for cancellation may include (but are not limited to) an item not being available due to late return by a previous customer or damage to an item. Style Me Up endeavour to provide as much notice as possible. In the event of a cancellation by Style Me Up, offers a full refund, store credit or the option to change the booking to another item.

You can always contact us for any return question at sales@stylemeup.com.au.

Purchases

Purchased Items

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  sales@stylemeup.com.au. If your return is accepted, please post the item to Style Me Up.  Shop 4 / 203 Memorial Ave, Ettalong Beach. NSW 2257. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@stylemeup.com.au

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned,  like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.